As a communications professional, Iโve watched the unfolding saga of WeWorkโthe implosion of its high profile IPO and its even higher profile CEO, Adam Neumannโwith a mixture of horror and fascination. Horror because itโs no fun to watch a company on the brink of bankruptcy, and fascination because so much of what WeWork has done wrong was easily preventable. The challenge now is how to fix it.
First, consider where things stand. WeWork valued itself at around $47 billion for its IPO but now has an estimated worth of around $7 billion. As of June 30, the company had about $2.5 billion in the bank, but it is billions of dollars in debt. Now original funder SoftBank has agreed to pour more moneyโan astonishing $9.5 billionโinto the beleaguered firm. Some of that, sadly, will go to Neumann: At a go-away price of $1.7 billion, Neumann is leaving the companyโfinally. Thatโs a good thing. With his bizarre behavior and massive overspending, Neumann came close to destroying the company he founded. But the reputational damage that he inflicted upon WeWork will take longer to repair.
Hereโs why. First, Neumannโs behaviorโhis (personal) real estate lust, his investments in trendy companies like a โsuperfood startupโ that sells coconut water infused with beets, his pre-IPO stock salesโwas singularly obnoxious. Even the fact that he married Gwyneth Paltrowโs cousin, Rebekah Paltrow, and made her the founder of WeGrow, WeWorkโs โconscious entrepreneurial school,โ felt culturally cloying and nepotistic. But Neumannโs decadence has become the companyโs identity. (Quick: Name WeWorkโs other cofounder. RightโI canโt either.) When we think of WeWork now, we donโt think of work. We think of greed and excess.
Second, WeWorkโs implosion comes at a cultural pivot point, a time when our fascination with cult-of-personality founders has turned to irritation, if not disgust. Think of Theranosโ Elizabeth Holmes, Uberโs Travis Kalanick or Billy McFarland, the founder of the Fyre Festival. Weโre tired of the self-serving, sleazy behavior of these Silicon Valley types. Even the ones whoโve built successful businesses (hello, Mark Zuckerberg) feel like theyโve worn out their welcome. Neumann fits the pattern. He has become a poster child for all the things we canโt stand about trendier-than-thou hipster entrepreneurs. Imagine renting space in a WeWork today, how slightly uncool it would be to share that information. That inevitable note of apologia matters. Millennials, who constitute the majority of WeWork users, are not loyal to brands; theyโll happily move on to the next trendy coworking space, one that they donโt have to justify to their friends.
To survive, WeWork needs to do more than get its financials in order; it needs to repair that tainted image. How? Iโve got four suggestions.
- WeWork has two new CEOs, Artie Minson and Sebastian Gunningham. And SoftBank Group COO Marcelo Claure has been tasked by his employer with getting more involved in the company. WeWork should judiciously and strategically parcel out interviews with its new executives to send a message: The adults are in the room. The show is over; weโre cleaning up the mess. Everyone can get back to work now.
- WeWork needs to remind people of what they liked about it in the first place: the flexibility it offered to participants in what author Dan Pink has called โfree agent nationโโthe freelancers, permatemps, consultants and entrepreneurs who make up a growing percentage of the global workforce. WeWorkโs core product remains necessary and important. I could envision a series of ads in which WeWork talks less about free coffee and ping-pong tables and more about the companies founded and built by WeWork users.
- WeWork needs to redefine what is cool about its brand. Under Neumann, it was supposed to be New Age mumbo jumbo about the โWeWork family,โ free beer on tap and drum circles. But the point of a workspace is not its lifestyle. Nor is it about how WeWorkโs management is changing the world, as Neumann so often suggested. That message doesnโt seem so cool now. What is? The truism that WeWork users are changing the world through the work that they do and the companies they create. Itโs about appreciating all the amazing things done by people who use WeWork.
- And finally, consider rebranding. Even after taking the steps above, itโs possible that the WeWork brand is so damaged, itโs not worth trying to save it. (The brand, that is, not the company.) For millennial entrepreneurs, who talk up the importance of failure and the virtue of โpivoting,โ a new name for WeWork, paired with a new ethos of accomplishment, could align the company with their own entrepreneurial world view.
The bottom line is this: For WeWork, playtime is over. Itโs time to get to work.
Paul Blanchard is CEO and founder of Right Angles, a boutique public relations firm for high net worth individuals.