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Brian Solis is the author ofย Mindshift: Transform Leadership, Drive Innovation, and Reshape the Futureย and Head of Global Innovation at ServiceNow. He is a world-renowned futurist, keynote speaker, and award-winning author of over 60 research publications and eight books that explore disruptive trends, corporate innovation, business transformation, and consumer behavior.
The pandemic has catalyzed a shift in consumer behavior, giving rise to the "introvert economy", where consumers prefer the comfort of their homes over traditional social outings, leading to a trend of earlier dining times and increased risk-aversion.
How consumers see brands is getting reset, so brands need to reimagine what they stand for. Thereโs a unique opportunity, right now, for them to become part of the stories and memories we all forming during this awful pandemic year.